Storix plan limits: why a feature is locked

Sooner or later you will click something in the admin and find it greyed out, marked read-only, or behind a small lock. It feels like a fault. It almost never is.

Three different things produce that grey button, and only one is solved by paying more. Working out which takes two minutes and saves you a bill you never needed.

First, the reassuring part

A locked feature is not a deleted one. The product says it plainly: "Your data is preserved. Over-limit products, pages and seats become read-only; they are not deleted."

Open Wallet & Billing → Subscription, tab Usage and limits. The Plan capability map sorts every feature into Included, Locked, Usage caps, Read-only after downgrade, Preserved obligations and Preparing. Locked features are shown, not hidden.

Three reasons a feature is locked

• Your plan. The feature exists but belongs to a higher plan than yours. Only this case is solved by an upgrade. The plans: Starter, Growth, Pro and pay-as-you-go.
• Your role. If a teammate sees a screen as read-only while the owner sees it fully, the limit is the role, not the plan. No upgrade fixes it. See team roles and permissions.
• A missing app or a request. Some needs are add-ons, not plan tiers: install an app, connect a service, or ask the Storix team. Browse the app store instead of upgrading blindly.

One correction that trips people up. The owner picks a built-in role from a fixed list — Owner, Operations lead, Commerce manager, Supervisor, Support — and cannot edit what a role contains. Custom roles live in the operator console.

The limits you meet first

• Active delivery methods: Starter 2, Growth 5, Pro 10.
• Custom pages: Starter 5, Growth 15, Pro 50; the three legal pages are exempt.

When an upgrade is worth paying for

Upgrade against a real bottleneck, not a lock icon.

1. Name the bottleneck in one sentence: "I cannot add a second staff account to confirm COD orders during the rush." A lock with no pain behind it is not worth a piastre.
2. Compare the monthly EGP difference with that pain. If the higher plan recovers a few abandoned carts a week, the maths is obvious. If you would not use what it unlocks, skip it.
3. Time it before a season. Unlock seats or higher limits just before a known spike - paydays, Ramadan, Black Friday - so you pay when the feature earns its keep.

Before you downgrade

This hurts mid-season and is rarely mentioned. Your data is safe, but live capabilities switch off:

• Active apps turn off when you move to a lower plan.
• Payment methods follow the new plan limits.

Apps are a real line on your bill. The eight: Marketing Suite, Finance, Loyalty & Rewards, Shipping Pro, Affiliate Program, AOV & Merchandising, Customer Intelligence, Storefront Pro. Each costs EGP per month, added to your next renewal from your wallet.

Upgrade without stopping the shop

Keep confirming COD orders as usual. An upgrade unlocks the feature in place; it does not touch your catalogue, your customers, or orders in flight. Make the change in a quiet hour, then build on it.

Still unsure? Ask. Support → Requests & support is a board with Pending, In progress, Completed and Rejected columns, and Storix moves your request along it.

Related lessons

• App store and requesting a new app - when a locked need is really an add-on.
• Support and feature requests - how to ask.
• Team roles and permissions - the other reason a screen shows read-only.

Only Pro has a free trial, 90 days, and it ends with no automatic charge — compare plans.