Storix subscription and billing refund policy

This policy explains refunds between Storix and the merchant: plans, the free trial, renewal, cancellation, and refunds of platform fees.

1. What this policy covers

This policy covers the subscription and billing relationship between Storix and the store owner.

It does not cover sales to shoppers. Each store publishes its own refund policy for its customers on its storefront, and Storix is not a party to the contract of sale between a merchant and a customer.

2. Plans and payment

Storix plans are billed monthly in Egyptian pounds (EGP). Current plans and prices are listed on the pricing page. Some plans start with introductory pricing for the first monthly cycles, and a pay-as-you-go plan is charged per order.

You pay your subscription from your store wallet or by card. Wallet credit is added by a wallet top-up and is spent on platform services: subscriptions, pay-as-you-go fees, AI features, and call packages.

3. Free trial

The Pro plan offers a free trial of 90 days. The trial is granted once per store, and a merchant does not receive a new trial by opening another store or switching plans.

The trial is free: no subscription amount is charged while it runs. When the trial ends, the store moves to the pay-as-you-go plan unless a paid subscription is started.

4. Renewal

Paid subscriptions renew automatically every month, and the renewal amount is debited from the store wallet. Card payments can top up the wallet before renewal when the merchant enables this.

Storix sends reminders before renewal when the wallet balance is low. If the wallet cannot cover the renewal, the store moves to the pay-as-you-go plan, or the service is suspended according to the platform's billing settings.

5. Cancellation

A subscription can be cancelled at any time from the store admin. The cancellation takes effect at the end of the current paid period, the store keeps full access until then, and no new renewal is charged after cancelling.

An immediate cancellation before the end of the paid period is handled only by Storix support.

6. Changing the plan

When upgrading to a higher plan during a paid period, the value of the unused time in the current period is credited against the charge for the new plan.

When moving to a lower plan, the new plan is charged in full, and no amount is credited for the unused time of the previous plan.

7. Requesting a subscription refund

There is no automatic refund window for platform subscription fees. Refund requests are reviewed case by case by Storix support.

To request a refund, contact Storix support through the channels listed at the bottom of this page, and include the store name and the invoice or payment in question. A refund may cover the full paid period, its unused part, or another amount, according to the decision on the request.

8. How refunds are paid

Approved refunds are credited to the store wallet in Egyptian pounds. Wallet credit is used for platform services, including subscriptions and renewals; it cannot be withdrawn as cash.

A refund to the original payment method is made only when Storix explicitly agrees to it in writing.

9. What is not refundable

• Wallet top-ups, once the credit has been added to the wallet.
• AI usage fees for calls already made.
• Call packages, fully or partly consumed.
• Payment provider and processing fees charged on top-ups or payments.

10. Disputing a charge

If a charge looks wrong, contact Storix support before raising a dispute with the card provider. Most billing issues are resolved faster through support.

11. Changes to this policy

Storix may update this policy. The date of the current version is shown at the top of the page. Continuing to use the platform after a change means accepting the updated policy, to the extent Egyptian law permits.

12. Governing law and contact

This policy is governed by the laws of the Arab Republic of Egypt, and the Economic Courts of Cairo have jurisdiction over any dispute arising out of it, without prejudice to mandatory rights under Consumer Protection Law 181 of 2018.

For questions about this policy, use the support channels listed at the bottom of this page.