Shipping policy template for an Egyptian store

Before an Egyptian buyer taps order, they want four answers. Do you deliver to my governorate? How many days? How much? And what if it is late?

A shipping policy answers all four. Here is a template, plus the settings that make each line true.

Copy this template and change the numbers

1. Coverage. "We deliver to all 27 governorates through our courier partners."
2. Timing. "Greater Cairo: 1 to 2 working days. Other governorates: 3 to 6. Fridays, Saturdays and official holidays are not counted."
3. Cost. "Shipping is 60 EGP inside Cairo and Giza, 80 to 110 EGP elsewhere. Orders over 1,000 EGP ship free."
4. Payment. "Pay cash on delivery, by InstaPay, or by mobile wallet. We confirm cash orders by email before dispatch."
5. Delays. "If your order runs late we message you on WhatsApp, and we never cancel without telling you first."

Swap in your own numbers. A window you keep beats a fast one you miss.

Four promises that break unless you check a setting

"All 27 governorates." Add method in Shipping → Delivery methods builds one area per governorate, covering all 27 automatically.

"Fridays and holidays are not counted." That is Closed dates, in Step 6 of the method setup. Pick your Weekly closed days — Friday and Saturday are ticked by default — choose 3, 6 or 12 months, and add single dates for feasts. Orders that would dispatch on a blocked date move to the next working day. Starter doesn't get this step; it shows an upgrade card instead, so on Starter you keep the promise by hand.

"We confirm cash orders by email." True only if you switch on Require COD order confirmation in Design → Profile → COD confirmation: the customer then gets an email with a link to confirm, delay once by 12 hours, or cancel before the Confirmation deadline (hours) — default 24, adjustable to 168. Unconfirmed orders expire on their own and release their stock; only promise a phone call if your own team actually makes one.

"Orders over 1,000 EGP ship free." The rule is Free above order value, added in Step 3: Areas & pricing as {"threshold":1000}. It always runs last, so it cancels that area's other fees, and it counts the subtotal after product discounts — which is why a buyer with a coupon sometimes still pays shipping. Adding a rule like this needs Growth or Pro — Starter can't save one.

Be exact about the COD fee

Open Step 4: COD and choose a Base fee: No extra fee, Fixed amount (EGP) or Percent of shipping. For a different fee in one governorate, add a Governorate override, separating names with an English comma — the Arabic comma does not separate them.

A COD cap lives here too; above it the order is refused when the customer places it. And a percent COD fee drops to zero when a discount makes shipping free.

Who pays return shipping

This is the clause merchants leave blank, and the one that starts the loudest arguments. If the buyer changed their mind, say who pays the return trip. If the fault is yours, say plainly that you pay both ways. The detailed rules belong in your refund policy.

Publish it and link it

Your shipping policy is a custom page: Design → Custom pages → Add page. Starter allows 5 custom pages, Growth 15, Pro 50.

Your refund policy is different — one of three legal pages every store already has. Those cannot be deleted, and go public only after you replace the starter text, fill both languages and press Mark reviewed and publish.

One trap: the admin list shows the slug as /pages/your-slug, but the storefront opens it at /store/page/your-slug. Copy the storefront link into your footer and checkout page.

Push your return terms into Google

Open Design → Profile → Search visibility and fill the Return policy block: Show return policy in search results, Customers can return products, a Return window from 1 to 365 days, and How returns are handled — by courier, at your store, or at a partner drop-off point. Google can then show your return terms in the result itself.

Review the page whenever courier rates change, before peaks when delivery slows, and any time you add or drop a governorate.

Storix gives every store its policy pages and pushes your return terms into Google's results — create your store.