How to choose the right courier company in Egypt

Compare courier options for your Egyptian store — Bosta or self-delivery — score them on six points, and pilot before you commit.

Operations

Your courier is the only person from your shop your customer meets. The rider stands at the door, takes the money, and decides how the whole order felt.

Pick the wrong one and you pay twice: for the failed trip, and for the buyer who never returns. Here is how to choose the right courier company in Egypt: compare, score, and pilot before you commit.

Storix integrates one courier, plus your own delivery

Bosta is the courier company connected in Storix. It goes deepest of any method: pickup requests, bulk label printing, exchanges, cash collection (an in-app RTO request is coming later; recalls go through Bosta support today).

Alongside it sit two options with no courier company behind them: Self-delivery — your own rider, or a courier you book by phone, priced and tracked by hand — and Click & collect, where the customer picks the order up in person. Storix does not connect other courier companies today.

If you are choosing a courier to run your own self-delivery, the six questions below still pick it — you just record the result yourself instead of reading it off a dashboard.

Two warnings. Bosta arrives switched off, so nothing moves until you connect your Bosta account. And it is not on every plan: if yours excludes carrier integrations, Storix answers "Carrier shipping integrations are not included in your subscription."

Six things to compare

Ask every courier the same six questions.

  1. Coverage. Which governorates do they deliver themselves, and which go to a partner? Cairo, Giza and Alexandria are easy. Ask about Assiut, Sohag, Aswan and Matruh.
  2. Delivery time. How many working days to Cairo, the Delta, Upper Egypt? Ask for the normal case.
  3. COD money. How many days after delivery does your cash arrive, and how often? Weekly and twice a week are very different.
  4. Failed orders. How many attempts, who pays the return leg, and how fast does the parcel come back?
  5. Price. Fee per parcel per zone in EGP, the COD fee, any weight step. 60 EGP plus 15 EGP COD on a 400 EGP order is a real cost.
  6. Support. Who answers when a parcel is stuck, and where? Ask for a name and a response time.

Score them on one page

Score each courier 1 to 5 per point and add up.

Double the marks for coverage and COD money: those two hurt most when wrong. Cash that arrives two weeks late stops you buying stock, however fast the delivery. Keep the sheet — you will redo this in six months.

Run a pilot before you commit

Never move the whole store at once. Run Bosta and self-delivery side by side for two weeks — or, if you are choosing a courier for self-delivery, run two candidates side by side.

  1. In Shipping → Delivery methods, click Configure on the Bosta method. On Step 1: Method, sign in with your Bosta email and password and click Connect to Bosta — Storix pulls your account data, pickup locations, and webhook setup automatically.
  2. Turn it on under Enabled at checkout, after checking your plan's limit.
  3. Send a real batch through each method; fifty parcels each is enough.
  4. Split by governorate, not by luck, so the comparison is fair.

Read the result in your admin

Open Analytics → Shipping. Delivery by carrier shows Total, On time, Late and On-time % per method, and anything under 60% shows in red. Breakdown by provider shows shipments, carrier cost, revenue and margin.

The cards above give Average delivery time, COD collection rate and COD pending settlement — your late-cash alarm.

One limit: Storix reports by courier and by product, not by governorate. To know that Aswan fails more than Tanta, keep that count in your own sheet.

Don't rely on one option

Keep a second delivery option alive after you choose — Bosta, self-delivery, or both. Prices change, branches get overloaded, and a feast week can stop a network for days. An idle second option costs nothing and saves your week.

Related lessons

Pilot Bosta and self-delivery side by side, then compare on-time delivery in Analytics → Shipping — create your store.

Start selling on Storix

Open a free Storix store and put this guide to work. Cash on delivery, Egyptian couriers, and an Arabic storefront are included from the first day.

Create your store free Compare plans