Custom checkout fields: landmarks and delivery notes
Add short-text, long-text, dropdown or checkbox fields to checkout, mark them required or optional, and read the answers on the order — with a ten active-field cap.
Conversion
Egyptian delivery lives and dies on the last hundred metres: "the blue gate next to the bakery", "call when you reach the club, the guard will not let you in". The checkout fields screen lets you collect exactly that colour of detail, in your own words, at the moment the shopper is most motivated to give it. You will find it under the Design area at Store profile ← Checkout fields.
Custom checkout fields come in four types, and together they cover the practical cases — landmarks, delivery notes, choices and confirmations. Short text for one-line answers (a landmark, a building name). Long text for delivery instructions with room to explain. Dropdown for choosing from options you define — each option carrying separate English and Arabic labels, so the shopper sees the list in their own language. Checkbox for yes/no confirmments like "it is okay to call before delivery".
Required or optional — decide per field
Each field is either required — the shopper must answer before the order can be placed — or optional and skippable. Reserve required for information the courier genuinely cannot deliver without (the landmark) and leave niceties (how did you hear about us) optional; every required question is a small tax on conversion, so spend it only where a failed delivery is the alternative.
The ten-field cap
The screen allows up to ten active fields on checkout. That ceiling is a feature, not a quota to fill: long forms are where Egyptian carts go to die. Three to five well-chosen fields is the sweet spot most stores never need to leave.
Where the answers land
Everything the shopper answers travels with the order, visible to your team during processing and to the courier paperwork — so the blue gate arrives in the shipment instructions, not in a WhatsApp message at midnight after the first failed attempt.
Related lessons: checkout optimisation for the broader conversion picture, and shipping policy for setting delivery expectations upfront.