Turn On Abandoned Cart Recovery Emails in Storix

A good abandoned-cart email lives or dies in its settings. In Storix the whole panel is four switches, and you can be done in two minutes. You will find it under Orders → Abandoned Carts, behind the Message settings button.

This page walks you through them, and says plainly what the panel does not do, so you stop hunting for fields that were never built.

What you need first

• The Growth or Pro plan. On Starter the buttons are disabled and the table stays empty.
• The Manage orders permission. Store owners already have it.
• A reminder only reaches carts tied to a signed-in customer account. Guest carts hold no email or phone in this version.
• Each email comes out of your monthly marketing allowance: 1,000 on Growth, 10,000 on Pro, shared with drip flows.

Turn on recovery emails in four switches

1. Open Orders → Abandoned Carts, also found under Marketing → Retention → Recover sales.
2. Click Message settings. The Reminder messages panel slides in, and its top reads On or Off.
3. Turn on Enable recovery emails. Nothing else in the panel works until this is on.
4. Under Send after (hours), turn on After 1 hour, After 24 hours or After 3 days. More than one is allowed, and each sends once per cart.

Under Channels, Email is the only usable switch, and you cannot turn it off while reminders are on. WhatsApp shows Coming soon and stays off. There is no SMS switch.

Every change saves by itself; if a save fails, the switch flips back and the error appears. Start with one delay — three switches on means up to three emails to the same buyer for one cart.

What you cannot change here

Plan around these. None of them exist in this panel.

• No message editor. The email uses a template Storix manages, and with no template the reminder is skipped.
• No merge fields. Customer and store name tags belong to drip flows, not here.
• No link back to the cart. The reminder carries no cart link at all.
• No Arabic and English versions. One template serves both.
• No quiet hours, daily cap, sender name, opt-out switch or test send.
• Stopping after purchase is automatic. A cart marked Converted to order gets no more reminders.

Save the panel once, even if you change nothing

Until the reminder settings are saved once, Remind a group of customers sends over WhatsApp as well as email — the channel the panel will not let you switch on. So open Message settings, flip one switch on and off, and that single save puts the manual button back on email only.

What Storix does behind the panel

• A job runs every 30 minutes and sends the reminders that are due.
• A cart counts as abandoned after 24 hours with no activity and no order.
• A cart is skipped once more than 7 days have passed since that delay ended.
• Carts with no items, or a total of 0 EGP, are skipped.
• When the monthly email allowance runs out, the reminder is skipped silently.

Messages you might see

• "Select at least one recovery message channel." — turn on Enable recovery emails, then Email.
• "Keep at least one recovery channel enabled." — you tried to switch Email off. To stop sending, turn off Enable recovery emails instead.
• "Failed to load recovery settings" — close the panel and reopen it.
• "Abandoned cart recovery requires Advanced analytics on your subscription." — your plan does not include advanced analytics, for example Starter.

Out of the box, reminders are off, only After 24 hours is on, and Email is on.

Recovery emails come with Growth and Pro. Compare plans or create your store and switch them on.

Related lessons

• Abandoned cart recovery in Egypt — why carts drop, and how to count what you win back.
• Checkout optimization — a clean checkout means fewer abandoned carts.